Inbound Calls
Inbound Calls
Allow your VA to deal with all incoming calls, instead of having to send potential clients to voicemail!
Inbound Calls
What is Inbound calls in real estate?
An inbound calling is when customers or prospects initiate contact with your business. And because you don’t know what the customer or prospect needs until you talk to them, this type of support is often referred to as reactive support: they call, you react.
How it works?
Inbound calls are generally handled by a call center (aka contact center) or help desk although this isn’t always the case with smaller companies or regional branches that may have only one or two people fielding all calls .
And the importance of having a good inbound calling strategy should definitely not be underestimated. It can affect anything from how quickly your team can pick up the phone, to how quickly they can resolve your customers actual problems.
How many types of Inbound Calls?
Types of inbound calls include those for tech support, sales inquiries, complaints, contract renewals, billing, and more. Oh, and inbound calls don’t always have to be “calls” either as in on the telephone inbound calls can also include inquiries via live chat, email, and even social media.